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Service Mangement - Bridging the Gap! |
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Speaker: Mark Best |
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| Audience: All those involved with Service Management, especially Chief Information Officers. |
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| Synopsis |
A Service Management Architecture is the bridge between the ITLv3 Best Practice guidelines and your Service Management Infrastructure. The Service Management Architecture helps to:
- Increase collaboration, communication and co-ordination
- Reduce complexity and risk
- Minimize cost of establishing your Service Management Architecture
The seminar will explore the impact of the Service Management Architecture on the Service Management Lifecycle, especially Service Management and Service Design. |
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| Profile of Seminar Facilitator |
Mark Best is a Principal Applications Consultant at Telelogic. His background is that of defense and telecoms sectors, in both hardware and software roles.
Since joining Telelogic he has gained valuable experiences of different sectors and companies in their quest to use the ITIL 'best practice' methodology. The recent update to ITIL (ITIL v3) has now positioned Telelogic in an ideal position to allow companies not only to handle the Operational aspects of IT Service Management but also allows them to consider the Strategic, Design and Transitional aspects all within a Continual Service Improvement cycle. |
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| About Telelogic |
Telelogic is the leading global provider of software and services for Enterprise Lifecycle Management (ELM). Award winning Telelogic products go beyond Requirements Management and Application Lifecycle Management (ALM) by combining the voice of the customer with business objectives to drive development of products, applications, advanced systems and software.
Telelogic enables requirements to be driven directly from the top, establishing clear linkages of business and customer needs to engineering while ensuring visibility to changes and that the organization is collaborating and communicating across departments, levels, and geographies. Telelogic helps to ensure organization's processes support business objectives and customer needs. |
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| Venue: Apa Suite, Eko Hotels & Suite, Victoria Island, Lagos . |
Date: Wednesday, 5th of December, 2007
Time: 9:00 AM to 1:00PM
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Cost: N30,000. (Thirty Thousand Naira only.) |
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Register now or contact :
o.adigun@feeslimited.net
m.aina@feeslimited.net
r.adeshina@feeslimited.net
+234 1 7651774
+234 1 7731552
+234 1 8506624 |
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